Shipping & Returns

AUSTRALIA POST SHIPPING COMMITMENTS

Our service commitments to you (a) We will use reasonable care and skill to provide the Services. This includes delivering Items which comply with the AP Terms, to addresses within our delivery network. (b) We will endeavour to deliver Items according to the delivery timetables applicable to the relevant Services. Unless expressly stated, delivery timetables for our Services are not performance guarantees. (c) We acknowledge that the limitations we set out below in relation to our liability for loss, damage, or compensation do not apply to restrict any rights you may have under the Australian Consumer Law.

You can view Australia Post's full Term & Conditions here: https://auspost.com.au/content/dam/auspost_corp/media/documents/australia-post-general-terms-and-conditions.pdf

 Returns policy – change of mind

If you change your mind about goods you have ordered, we will provide a refund, exchange or store credit for any goods which are returned to us in new, unused and resalable condition (Returned Goods) within 30 days of purchase, to the value of the price paid for the Returned Goods. Determination of the condition of goods is fully at our reasonable discretion.

We will not provide a refund or credit for the delivery costs (or any other fees) associated with any Returned Goods, and the cost of returning the Returned Goods to us must be met by you.

You must notify us at the time of returning the Returned Goods as to whether you seek a store credit or a refund.

Valid proof of purchase (including receipt, e-receipt or gift receipt) must be provided together with the Returned Goods in order to return or exchange goods, or receive store credit for the Returned Goods.

Returns policy – faulty or damaged goods

In the unfortunate event that your goods have arrived faulty, damaged or incorrect (Faulty Goods), please notify our customer service team by email to info@geowolfgolf.com as soon as reasonably practicable after the delivery the Faulty Goods.

Please note that we may request that the Faulty Goods are returned to us. If this is the case:

we will cover any shipping and handling costs for the return of such Faulty Goods; and

any Faulty Goods purchased as part of a set or a multi-item pack must be returned as a whole set and not individually.

In accordance with the Australian Consumer Law, if you notify us within a reasonable timeframe that you have received Faulty Goods, and there is:

a major failure with the Faulty Goods, you can choose a refund or exchange of the Faulty Goods; or not a major failure with the Faulty Goods, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.